This Privacy Policy outlines how Fracture Free LCD PL T/A Projector Lamp Australia (“we”, “our”, “us”) collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable e-commerce and consumer protection laws.

Our website address is: https://projectorlamp.live

We are committed to safeguarding your privacy and ensuring transparency in how your data is handled.

---

1. Who We Are (Business Information)

Business Name:
Fracture Free LCD PL T/A – Projector Lamp Australia
ABN: 69689126681

Address:
C7 / 13-15 Forrester Street
Kingsgrove, NSW 2208

Phone: 02 8081 2555
Fax: 02 9150 6115
Email: info@projectorlamp.live

---

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party providers — we DO NOT store credit card numbers)
• Company information (if provided)
• Account details for registered users

2.2 Order, Checkout & Account Information (WooCommerce)

• Purchase history
• Order notes
• IP addresses used for fraud prevention
• Browser details
• Login activity
• Automatically generated WooCommerce cookies for cart/session management

2.3 Comments & User-Submitted Content (WordPress)

When visitors leave comments, we collect:

• Comment data entered in the comment form
• IP address
• Browser user agent
• Gravatar hash (if applicable)

Media uploads:
If you upload images, avoid uploading images with embedded location data (EXIF GPS), as visitors may extract this information.

2.4 Website Analytics & Tracking

We may collect:

• IP address
• Device type
• Browser type
• Pages visited
• Time spent on the website
• Click actions

Via:

• Google Analytics
• Meta Pixel
• Anti-spam services (e.g., Akismet)

Cookies track user preferences, login sessions, shopping carts, and general site activity.

2.5 Automated Spam Detection

Visitor comments may be checked through automated spam detection systems.

---

3. How We Use Your Information

We use your personal information to:

• Process and deliver orders
• Create and manage user accounts
• Send order confirmations and invoices
• Manage refunds and warranty claims
• Provide customer support
• Improve website performance and user experience
• Personalise product recommendations
• Prevent fraud and ensure account security
• Comply with tax, warranty, and Australian consumer laws
• Send marketing emails (only if you opt in)

---

4. Cookies

Our website uses cookies to:

• Save login information
• Maintain WooCommerce cart sessions
• Store display preferences
• Enable checkout functionality
• Track analytics and performance
• Improve your shopping experience

Cookie behaviour examples:

• Login cookies last for 2 days
• Screen options cookies last for 1 year
• “Remember Me” keeps you logged in for 2 weeks
• Editor cookies (for publishing) last 1 day

You may disable cookies in your browser settings, but some functionality may break.

---

5. Embedded Content & External Links

Articles on our site may include embedded content such as:

• Videos
• Images
• Product widgets
• External articles

Embedded content behaves exactly as if you visited the external website directly. Those websites may:

• Track you
• Use their own cookies
• Collect additional data
• Monitor your interaction with their content

We are not responsible for external privacy practices.

---

6. How We Store & Protect Your Data

We take appropriate security measures including:

• SSL encryption (HTTPS)
• Secure server hosting
• Access-restricted data storage
• Firewall and malware protection
• Password hashing for user accounts
• Payment processing handled by PCI-compliant third parties

---

7. Who We Share Your Data With

We only share your information with trusted third parties necessary to operate our business:

7.1 Payment Gateways

• PayPal
• Stripe
• Afterpay (if enabled)
  Each has its own privacy policies.

7.2 Shipping Providers

• Australia Post
• Couriers Please
• Aramex/Fastway
• TNT/FedEx (if applicable)

7.3 Website & IT Providers

• Website hosting providers
• Email marketing services
• Analytics platforms
• Spam detection services
• IT security tools

We do not sell or rent your personal information.

---

8. How Long We Retain Your Data

Comments

Stored indefinitely so follow-up comments can be auto-approved.

User Accounts

Stored as long as the account remains active.

Orders

Australian consumer and tax law requires order data to be retained for at least 5–7 years.

Analytics

May be retained for statistical purposes only.

---

9. Your Rights Over Your Data

You have the right to:

• Request a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data (unless legally required to keep it)
• Request restriction of processing
• Request transfer of your data

To make a request, email: info@projectorlamp.live

---

10. Passwords & Account Security

If you request a password reset, your IP address may be included in the reset email for security purposes.

Users are responsible for keeping login credentials secure.

---

11. International Data Transfers

Some of our service partners (e.g., Google, Meta) may process data overseas.
These providers comply with international privacy standards (GDPR/EU–US frameworks).

---

12. Marketing Communications

You will only receive marketing communications if you opt in.
You may unsubscribe at any time using the link at the bottom of any email.

---

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

---

14. Contact Us

For privacy-related questions or requests, contact:

Fracture Free LCD PL T/A Projector Lamp Australia
C7 / 13-15 Forrester Street
Kingsgrove, NSW 2208
Phone: 02 8081 2555
Email: info@projectorlamp.live